DigiWise Softech

Privacy Policy

Last updated: January 2025

DigiWise Softech ("we," "our," or "us") operates the website and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. We are committed to protecting your privacy and handling your data in an open and transparent manner.

1. Information We Collect

1.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

  • Fill out a contact form or request a quote
  • Apply for a job or submit your resume
  • Subscribe to our newsletter or marketing communications
  • Register for an account or use our SaaS products
  • Participate in surveys, promotions, or events

This information may include your name, email address, phone number, company name, job title, mailing address, payment information, resume/CV, and any other information you choose to provide.

1.2 Information Collected Automatically

When you visit our website or use our services, we may automatically collect certain information, including:

  • Device Information: IP address, browser type and version, operating system, device type, and screen resolution
  • Usage Data: Pages visited, time spent on pages, click patterns, navigation paths, and referring URLs
  • Location Data: Approximate geographic location based on IP address
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing behavior

1.3 Information from Third Parties

We may receive information about you from third-party sources, such as:

  • Business partners and referral sources
  • Public databases and social media platforms
  • Marketing and advertising partners
  • Analytics providers

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To provide, operate, and maintain our services, including responding to inquiries and fulfilling service requests
  • Communication: To communicate with you about your projects, send service updates, and respond to your questions and support requests
  • Marketing: To send you promotional materials, newsletters, and information about new services — only with your consent
  • Improvement: To analyze usage patterns and improve our website, services, and user experience
  • Security: To detect, prevent, and address technical issues, fraud, and unauthorized access
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes in India
  • Contract Performance: To perform our obligations under any contracts entered into between you and us

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: We may share information with trusted third-party vendors who assist us in operating our website, conducting our business, or providing services to you (e.g., hosting providers, payment processors, analytics tools). These providers are contractually obligated to protect your data.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders or government agencies).
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any change in ownership or use of your personal information.
  • With Your Consent: We may share your information for any other purpose with your explicit consent.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit (TLS/SSL) and at rest
  • Regular security assessments and vulnerability scanning
  • Access controls and authentication mechanisms
  • Employee training on data protection and security practices
  • Incident response procedures and breach notification protocols

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Types of cookies we use:

  • Essential Cookies: Required for the website to function properly (e.g., session management, security features)
  • Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
  • Marketing Cookies: Used to deliver relevant advertisements and track campaign performance
  • Preference Cookies: Remember your settings and preferences for future visits

You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Specific retention periods include:

  • Inquiry Data: Retained for 24 months from the date of inquiry, after which it is securely deleted
  • Client Data: Retained for the duration of the business relationship plus 7 years as required by Indian tax laws
  • Job Application Data: Retained for 12 months from the application date if not hired
  • Website Analytics: Anonymized after 26 months

7. Your Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

  • Right to Access: Request a copy of the personal information we hold about you
  • Right to Rectification: Request correction of inaccurate or incomplete personal information
  • Right to Erasure: Request deletion of your personal information, subject to legal obligations
  • Right to Restrict Processing: Request that we limit the processing of your personal information
  • Right to Data Portability: Request transfer of your personal information in a machine-readable format
  • Right to Object: Object to the processing of your personal information for marketing purposes
  • Right to Withdraw Consent: Withdraw consent at any time where we rely on consent to process your information

To exercise any of these rights, please contact us at sales@digiwisesoftech.com.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information promptly.

9. Third-Party Links

Our website may contain links to third-party websites, plugins, or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to read the privacy policy of every site you visit.

10. International Data Transfers

Your information may be transferred to and processed in countries other than India. These countries may have different data protection laws. We ensure that appropriate safeguards are in place to protect your personal information during any such transfers, including standard contractual clauses where required.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

  • Posting the new Privacy Policy on this page
  • Updating the "Last updated" date at the top of this page
  • Sending an email notification for significant changes (if you have provided your email)

We encourage you to review this Privacy Policy periodically. Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

12. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra, India.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: